It is funny how you may view a situation once you are out of it...those moments that once were part of your reality now a distant memory, and the audaciousness can truly be recognized. It can really be any situation; a former relationship or marriage, friendship, school, etc.
I just came out of a nearly 5 year relationship that was incredibly exhausting, mentally challenging, and toward the end became emotionally damaging. I am still suffering from the effects of this relationship, and have trouble dealing with new interactions based on those in the past. This relationship was with the company I formerly worked for.
Having a difficult working environment is not only troubling, but a disservice to all those involved. I spent nearly 5 years hearing I was not self-educating enough, I was not working hard enough, I said things incorrectly, I was not helping clients enough or I was too friendly with the clients, I was not helping my co-workers enough or I was helping my co-workers too much by doing their work, I was the only person who could speak to clients or I am the cancer of my department. Yes, I used the c word...that is what I was actually told. I sat in an office, watching others be downtrodden, made to feel they could go no where else, and belittled on a regular basis. And this was just a normal day.
This was not a unique experience...it was a daily occurrence. I would cry on my way to work, praying the entire time to have a good day, that the company and it's leadership would be guided in the right direction, and the right decisions would be made...
It is sad, really, how poorly this ended up. It started off nicely; or so I thought. I was offered a job from a customer while working one 4th of July weekend at Neiman Marcus...I had no idea really who she was. All I knew was she spent over $1,000 that day, and was kind. I had helped her before, but when she said this I had no recollection of her. She said she was impressed with the customer service skills I offered; never letting my feathers get ruffled when talking with a customer, always going above and beyond the degree of service she expected. When I started working at her company I learned she had called me the "Neiman Marcus girl," and had talked about me months prior to my being hired.
Once I was hired I had a bit of culture shock. I had worked with my co-workers and managers for several years and multiple companies. My store manager, Maggie, had become a mentor of sorts while going through a separation and eventual divorce from my husband, offering parenting advice from a view of someone who previously went through the same demise of a relationship. There was safety in working for her; she knew of my struggles but never seemed to judge me based on that, but rather the work I accomplished. I went from the world of retail to the world of an office, desk, computer. Where once I was running around, remaining active without really needing to exercise I was now chained to a desk...
My schedule was the typical Monday through Friday, 8am-5pm. When the kids were away for the summer I would start my day in the office at 5am, leaving at or after 5pm. I would offer to conduct trainings for those in other countries at times that were after or before my day. I believed in the program we sold, believed in the benefits for a company, believed in those we worked with, and never forgot what the program was for - the greater well-being of a community and those they served through after school programs, adult day programs, awareness programs offered through schools within the US, and really, the world at large.
But it was in those long, hard days I learned I was little more than a number. In a small company where you know your co-workers not only by name, but also by appearance; where you sit less than 10 feet away from the President and Vice President's offices, you become familiar with others quickly. You learn patterns each person has, or the tone in their voice when happy, upset, sarcastic, or madder than hell. You learn sighs, and when to avoid talking to people after hearing sighs. You learn and see more than you ever expected, and develop methods to cope with a long day.
My first year at the company, I learned my position quickly, and excelled at the software program I was working with. I developed a training program for clients to also learn the program so very important to their own non-profit world. The training process was something I dearly loved. While I had originally gone to school for teaching, I did not contain a degree for this area of the world. So, I had to do research on adult learning patterns, learn new aspects of the program at an accelerated rate to train others. With little time, I was always trying to determine a better method of learning for clients; what made sense, what order should the software program be taught, what aspects of the program were important to an administrator verses manager verses front desk worker at a Boys and Girls Club. I didn't receive a yearly review. In my first year I had created so much change within the company, you would have thought something would have been mentioned. I received an award for my work, the Gold Star of Excellence, during that first year. When I asked about a review, it was shrugged off.
Upon my second year mark, I received a review. In this review I was told I didn't self-educate. I was told that I didn't work hard enough, and that I needed to empower myself more. In looking at the documents presented to me, she listed the gift days for attending a funeral as part of our benefits...EPIPHANY! If anyone thought that was a kind gesture, we were surely in for a big surprise to see it listed there when we came out of respect. I was given a small raise which equaled $1,000...due to not receiving a review or raise the first year I was there, I saw this raise as a slap in the face...simply put, $500 for each year I had been there. She praised me in some ways, but they seemed back-handed at the same time. To make matters so much better, I was still working at Neiman's as an on-call associate and had to go to work after leaving the office...in which I learned I received a bigger percentile raise from that company than I did at my full-time job...and to have the added bonus of her shopping the entire evening, having me walk with her as she shopped...FML.
From there, and the next 3 years I was still employed, it just went downhill. She let me travel during the second year, and after my review I was booked for 2 more trips to San Fran and New Orleans. In a conversation I had with her before the San Fran trip, she wanted me to fly to Chicago for a soiree with the Vice President in the afternoon, come back that next morning to leave again for another trip. "You really are the only one who knows how to speak to these people at a higher level." Yes, that was until I told her with the kids, I would prefer to not take such a short trip. She did not like this. After New Orleans, I never traveled again, being told I was not proficient enough in what I was doing.
I also committed the cardinal sin of dating her little puppet of a developer. I found out later he had gone around to everyone in the company, requesting they put in a good word for him with me up to 8 months before we started dating. I was with someone else, and would not have allowed even a hint of outside friendship with him had I known this. He mentioned to her 6 months before we dated if she would co-sign on a relationship between the two of us...I learned she was concerned we would act inappropriately on a company retreat to Sedona that she talked to a co-worker to ensure he kept us apart. Again...months before we started dating. When we started dating, things went south at work extremely quickly.
There was a conversation that has remained with me since it occurred in July, 2008. A family member was in the hospital, on life support. I was outside attempting to contact someone, anyone, regarding how he was doing. Living in Arizona, I was separated by some 400 miles to my family at this time, and it was difficult beyond words. As I was outside, crying, trying to call someone, she saw me...she requested I come talk to her in her office...and once I was in there, the conversation went something like this:
Owner: "So, Miss Ruthe, what is bothering you?"
Me: "Well, my uncle is in the hospital, and I can't reach anyone. He is on life-support and I haven't heard
from anyone today regarding how he is doing...I am really concerned something is wrong."
Owner: "I don't think that is what is wrong. I think you are upset about Michael Kolb (developer I am
dating), and you are concerned about what is going on with him. You and he have the same problem -
you always have to be around other people.
Michael is like this, though, because he is a strong personality. You are like this because you lack
self-esteem.
Here is what I think you should do. I think you should break up with him. It has to be your idea you
present to him though. And I will help you with whatever you want.
What is it that you want."
Me: "I don't think that is what is going on, and I don't think that is anything you should worry about.
If I had to tell you what I want, I would like more time to develop a better training curriculum. I have
sent you some emails recently about this."
Owner: "No, I can't give you more time. You need to determine how to do this in the time you have."
And, because I didn't heed her advice, it decelerated at a speed more rapid than a car without breaks. In the next year, many changes would occur. The developer who had talked to everyone about wanting to date me decided to cheat on my with someone we both worked with...to make matters worse, it was someone who called herself a best friend. I was told I was doing too much of the trainings, and written up for doing so in a department where we were now using multiple people to train. I was told I was being aggressive toward cheating developer and backstabbing ex-friend, and was literally exiled from my team. When I say exiled, I mean I no longer sat with them, sat away from them to where I had no idea what was going on within the team. One month later I had my yearly review...my manager asked how I was doing away from the team, and if I was okay in a faux concerned voice. I had learned from this early on to not answer honestly..."I am doing fine. I will sit wherever you need me to sit." And then I asked another question.
Me: "There is something I don't understand. If you have someone who is having difficulties working with
others, why wouldn't you coach them. Why would you set them apart from the team?"
Manager: "Oh, that was (Insert company owner name)'s idea. She said we needed to remove the cancer."
I called out sick the next day.
7 months later, I was at a new job...in the week before I left this company I received several phone calls from the owner of this company saying I was always welcome to come back if things didn't work at my new company. The Vice President had the most astonished look upon his face when learning I was leaving. And as I walked out for the last time, I had the biggest smile on my face.
While my new company has it's challenges, it does not offer the same difficulties as this one held. I refer to my time at this company as boot camp. I still suffer from feelings that can only be described as my own post traumatic stress. I was lucky in many regards - others were treated, and are treated, far worse than I was. As another former employee and I said - our worst day at our new employers is better than our best day at that company. I no longer have the threat of personal life being dictated by my employer. I no longer have to pray my way to work just to walk into the door. And every day I thank the Lord for a new job I am happy at.
Since I have left there have been many others who came and left...the numbers are just too ridiculous (over 20) to not see it as an issue. While there are many stories in working for that company which may or may not be written about in the future, I am forever grateful for this company in teaching me how not to do things, not to treat people, and not to conduct business...
And today, I received a recap of another person's going away party on Friday, and the events of today from a friend still imprisoned...I have removed names...
"(Insert Office Manager name) gave me the scoop from Fri.
In Brief: 3 got cars towed, (Insert owner name here) went around office discouraging ppl telling them not to go, forbid MKolb to go who in turn called (insert ditzy girl name here) & told her not to go back, & (Insert owner name here) called (insert former employee who left without having another job to get away) on his cell phone!
All the evening needed was that Bieber kid
AND get this - she told (insert Marketing kid's name here) NEVER again is he allowed to send out emails at work for these gatherings, because they are NOT company functions.
The worst was telling (Insert HR Assist. name here) not to go because she wouldn't enjoy herself. When (Insert HR Assist. name here) asked (Office Manager) if there was an HR policy against attending events like that (and (Office Manager) said no it's not work related) she said (Insert owner name here) made it sound that way. That woman creates more trouble for herself than anyone I know.
OMG! (insert ditzy girl name here) wouldn't get out of way to let (Insert Office Manager name) park at bar on Fri. Then her battery died this morning & she called (Insert Office Manager name) for a ride into work. (Office Manager) told her to call a mechanic and hung up! God I love (Office Manager)!
At some point (Insert Office Manager name) told (insert ditzy girl name here) she was a flake and a liar. I AM DYING LOL!
it's been a fun day. short story: (insert ditzy girl name here) cost (Insert Office Manager name) $155 Fri nite. Today (insert ditzy girl name here) needs starter @ $325. Do not F with (Insert Office Manager name) !"